Hartford Home Design is an interior design and build company that specializes in residential remodeling and home styling.

Summary:

We are looking for a driven, self-starter who is committed to helping our company grow and succeed. We want our clients to have an exceptional experience working with Hartford Home Design. The role is essential in helping create that experience through client communication, scheduling, and project coordination. This role is a blend of customer service, project management, marketing, and executive assistance.

Job Duties

Client Service

Ensure our clients have the best experience possible in working with Hartford Home Design and our trades through:

• Prompt responses and proactive communication
• Weekly progress emails
• Reviewing the client view when delivering assets
• Show clients appreciation through thank you card, gifts, events, etc.
• Assist with scheduling, and sending meeting communications and confirmations to the client.
• Help clients onboard to our communication and design tools, as well as internal systems
• Ensure the office is clean, stocked and presentable for clients

Project Management

• Project management: Oversee project schedule, including keeping timeline up to date, communicating with project trades and vendors,
• Track project budgets
• Track our client pipeline and progress
• Assist with Accounts Payable and Accounts receivable
• Sets up trade accounts, and ensures suppliers' database is up to date
• Assist with Quality Assurance resolution
• Loads products into design files
• Follow up with vendors on quotes, estimates, timelines

Marketing

• Assist with marketing content creating
• Website updates
• Updating social media and Google business profiles
• Branding materials
• Coordinate events for promotion

Administrative Assistance

• Manage all incoming communication; email, phone, mail, etc. Keeping inbox organized, but sorting emails appropriately or flagging for follow-up.
• Assist with data entry, tracking deliveries, and follow-up tasks
• Document processes to work more efficiently, maintain office process documentation
• Update Client Relationship Manager (CRM) database and project management system
• Note repeated tasks and systematize for efficiency whenever possible
• Runs errands, including sample returns, UPS runs, etc.
• Organize deliveries and check the quality of products coming in
• Organize delivery area, including breaking down recycling and taking out trash
• Organize material library
• Packing and organizing for design implementation

**Requirements:**

- Proven experience in an administrative or office support role

- Proficiency in Google Workspace (Gmail, Google Drive, Google Voice)

- Familiarity with QuickBooks

- Willingness to learn

- Strong phone etiquette and friendly communication skills

- Ability to manage multiple tasks with attention to detail

- Experience with calendar management and scheduling

- Knowledge of basic office procedures and construction processes

This position offers the opportunity to work in interior design and construction, gain a variety of valuable skills, and contribute to the overall success of the team. If you are organized, proactive, and enjoy supporting the success of the team, we encourage you to apply. We provide on-the-job training and room for growth within our team. Our organization values diversity and inclusivity, and providing a platform for women and minority voices to be heard and celebrated.

To apply, please submit your resume and a brief cover letter with why you're interested and highlighting your relevant experience.

Job Types: Full-time, Part-time

Expected hours: No less than 30 per week

Work Location: In person

Job Types: Full-time, Part-time

Pay: $20.00 - $24.00 per hour

Expected hours: No less than 30 per week

Benefits:

• Paid time off

Experience:

• Executive administrative support: 2 years (Required)
• Google Workspace: 1 year (Preferred)

Ability to Commute:

• Eugene, OR 97401 (Preferred)

Ability to Relocate:

• Eugene, OR 97401: Relocate before starting work (Required)

Work Location: In person